Frequently Asked Questions

Q.Where do I get my picture order form?
A. Order forms are delivered to your coach one week before the scheduled shoot.  This allows players and parents to make their selection prior to the shoot.  If you have lost or misplaced your order form,  ask your coach for another form or you may download the order form from our website.

Q.When will I receive my picture order?
A. Delivery of pictures is usually within 2-3 weeks of picture day.

Q.What if I would like to add or reorder pictures?
A. Simple, Just click on reorder from our homepage.

Q. Do I need to fill out the trader card data?
A. Yes.  Trader cards, magazine covers, magnets, key chains, and bag tags are all products that will have your name and other information.  Please print neatly in the space provided.

Q. How long are pictures available for reorder?
A. Generally, you can order up to 60 days from picture day.  Just click on reorder from our homepage.

Q.  I want pictures but can’t pay now.  What can I do?
A. You may order on-line up to 60 days from picture day.  We will accept post dated checks.  Please notify Morgan Photography in advance, and we will be happy to accommodate.

Q. I have more than one child or have multiple orders, can I put all the money in one envelope?
A. Frequently, parents have more than one child in a league or school.  Not a problem, simply indicate this on one form that this is payment for all.

Q. I have a special situation, how can I keep my order separate?
A. Each order is bagged separately.  However, all orders are delivered to the coach or instructor to be distributed to parents or players.  Call for special arrangements or pick up.

Q. What method of payment do you accept?
A. Please include cash, check or money order with your order form.  Orders without payment will not be processed.  Pay the exact amount, photographers do not carry change.  Sales tax is included in the picture price.

Q.  I have a special request, such as, buddy pictures with friends, siblings together, or parent/child.  Can I do this?
A. Not a problem, simply indicate on the order form which package or add on you wish to be your buddy picture, or special request.

Q. If I don’t have payment, can I still have my picture taken?
A. Photos will not be taken unless order and payment is submitted on picture day unless prior arrangements have been made.  Customers who submitted order and payment on Picture day will have their photo available for re-order for up to 60 days after day of photo shoot.  Packages listed on order form are not available for re-order, only add-ons are available for purchase online.

Q. How can I pose?
A. Typically, sport pictures dictate certain poses.  Keep in mind all packages A, B, C, D, and E must have a vertical pose.  Add-ons or non-package poses have no restriction.

Q. Can I substitute different pictures within my package?
A. Sorry, packages are set up for on-line submission and printing, and therefore cannot be changed.

Q. Got a problem?  I think something is missing or I am just not happy with my order?
A. We try our best to provide an excellent product.  When photographing large groups there are always time constraints whether at the shoot or on the production end.  We shoot multiple pictures to ensure we have a great picture and we shoot multiple exposures for different skin tones.  If we make a mistake, we will do our best to correct it, re-shoot if possible, or send you a refund.  Call 521-7103 or 771-9413 for any other concerns.